Apple Service Fundamentals: 15th-17th April, 2020

Apple Certified Mac Technician (ACMT): 20th-23rd April, 2020

Apple Certified iOS Technician (ACiT): 27th-30th April, 2020

Train the Trainer (T3): tbc

macOS Support Essentials 10.15 Catalina (ACSP): tbc

Location: Sydney - Australia

Host: learnquest.com

Apple Service Fundamentals

Apple Service Fundamentals is a 3-day course that teaches participants the skills they need to handle face-to-face customer interactions involving all Apple devices. Successful completion of the Apple Service Fundamentals Exam fulfills the prerequisite for Apple Certified Mac Technician (ACMT) and Apple Certified iOS Technician (ACiT) certification. Interactive discussions and hands-on exercises guide participants through the best way to manage customer interactions, the required safety precautions, and basic troubleshooting skills. Participants’ knowledge and skills are tested and reinforced by working through real-world scenarios and role-playing.

Training for Apple Service Fundamentals is available to technicians who work at or wish to work at Apple- authorized service facilities.

This course is intended for anyone wishing to become certified to repair and troubleshoot iOS or macOS devices and is the pre-requisite for those programs.

Apple Certified Mac Technician (ACMT)

Apple Certified Mac Technician (ACMT) is a 4-day course that enables participants to become certified to troubleshoot and repair Mac computers. Interactive discussions and hands-on exercises guide participants through macOS setup, maintenance, features, and associated services. Participants also learn how to troubleshoot macOS and Mac hardware and perform repairs on Mac computers. Participants’ knowledge and skills are tested and reinforced by working through real-world scenarios and hands-on labs.

Training for ACMT is available to technicians who work at or wish to work at Apple-authorized service facilities.

This course is intended for anyone wishing to become certified to repair and troubleshoot macOS devices.

Apple Certified iOS Technician (ACiT)

Apple Certified iOS Technician (ACiT) is a 3-day course that enables participants to become certified to troubleshoot and repair iPhone, iPad, Apple Watch, and Apple TV at an Apple Authorized service facility. Interactive discussions and hands-on exercises guide participants through the setup, navigation, features, and associated services of iOS devices. Participants also learn how to maintain, troubleshoot, and repair iOS devices. Participants’ knowledge and skills are tested and reinforced by working through real-world scenarios and hands-on labs.

Training for ACiT is available to technicians who work at or wish to work at Apple-authorized service facilities.

This course is intended for anyone wishing to become certified to repair and troubleshoot iOS devices.

macOS Support Essentials 10.15 Catalina

macOS Support Essentials 10.15 is a three-day course that teaches the best ways to support macOS Catalina users. The course includes lectures, demonstrations, group discussions, and hands-on exercises that provide real-world experience. You'll learn:

- How to use macOS Catalina tools and resources to troubleshoot macOS Catalina

- macOS Catalina features and functionality, including how to find more information

- How to prepare for Apple Certified Support Professional (ACSP) 10.15 certification

I deliver Apple certification training throughout the world, at Apple Authorised Training Centres. I am currently offering great Apple learning experiences in Sydney, Australia. If you are looking for Apple training classes in Sydney, Melbourne, Brisbane, Perth, or any other location in Australia please don’t hesitate to get in touch. I deliver Apple Deployment Essentials, Apple Certified Support Professional (ACSP), and AppleCare Technician Training - ACMT and ACiT. Please contact me to discuss your needs and get your Mac certification and iOS certification up to date.

AppleCare Mentor Trainer, Apple Certified Trainer, Apple Certified Support Professional, Apple Certified Technical Coordinator, Apple Certified Associate - Mac Integration, Apple Certified Mac Technician, Apple Certified iOS Technician, Apple Product Professional