macOS Support Essentials 10.14 Mojave, 10.13 High Sierra

macOS Support Essentials 10.14 and 10.13 are three-day courses that teaches the best ways to support macOS Mojave or macOS High Sierra users. The courses includes lectures, demonstrations, group discussions, and hands-on exercises that provide real-world experience.

You'll learn how to use macOS tools and resources to troubleshoot macOS, macOS features and functionality (including how to find more information), and how to prepare for Apple Certified Support Professional (ACSP) 10.14 Mojave, or 10.13 High Sierra certification.

Please contact me directly to find the most appropriate time and location for your to receive this training.

Course Outline

Installation and Configuration

Update, Upgrade, and Reinstall macOS High Sierra, Set Up and Configure macOS, Use the Command-Line Interface, Use macOS Recovery. 

User Accounts

Manage User Accounts, Manage User Home Folders, Manage macOS Security, Manage Password Changes with Keychain Access.

File Systems and Storage

Manage File Systems and Storage, Manage Encryption with FileVault, Manage Permissions and Sharing. 

Data Management

Use Hidden Items, Shortcuts, and File Archives, Manage System Resources, Use Metadata and Spotlight, Manage Time Machine.

Apps and Processes

Install Apps, Manage Documents, Manage and Troubleshoot Apps.

Network Configuration

Manage Basic Network Settings, Manage Advanced Network Settings, Troubleshoot Network Issues.

Network Services

Manage Network Services, Manage Host Sharing and the Personal Firewall.

System Management

Troubleshoot Peripherals, Manage Printers and Scanners, Troubleshoot Startup and System Issues.